Shipping, Returns & Refunds

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On orders over $60

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Unused items in original packaging

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Electrical parts & manufacturing

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Drop‑tested glass packaging

Processing time: Orders ship within 1–3 business days after payment confirmation.
Standard shipping: 7–15 business days, free on orders over $60.
Express shipping: 3–5 business days at a flat rate of $12.00.
International: We ship worldwide. Regional plug adapters are included where applicable. Import duties and taxes are the buyer's responsibility.
Tracking: You will receive a tracking number via email once the order ships.

Window: You may return unused items in original packaging within 30 days of delivery.
Condition: Items must be unused, undamaged and in the original packaging with all accessories.
Process: Contact us via the Contact page to request a return authorisation. We will provide a return address and instructions.
Return shipping: Buyer pays return shipping unless the item arrived damaged or incorrect.
Restocking: A 5% restocking fee may apply for change‑of‑mind returns on orders over $200.

Processing: Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item.
Partial refunds: Items returned damaged, missing parts or not in original condition may receive a partial refund at our discretion.
Non‑refundable: Gift cards, sale items marked "Final Sale" and custom / made‑to‑order items are not eligible for refund.

We use drop‑tested, glass‑protective packaging. Breakage is rare but possible in transit.
If your lamp arrives damaged: take clear photos of the outer box, inner packaging and broken item within 48 hours of delivery. Send them via our Contact page.
We will reship a replacement or issue a full refund — your choice.

Coverage: 1‑year limited warranty on electrical components (LED, touch module, USB‑C port and internal wiring) and manufacturing defects (glass‑to‑base joint, finish defects).
Exclusions: Accidental damage, drops, liquid spills, unauthorised modification, normal wear of the glass surface and cosmetic variations inherent to handmade glass.
Claim: Contact us with your order number, a description of the issue and photos. We will assess and, if covered, ship a replacement or repair.

Orders can be cancelled within 12 hours of placement for a full refund, provided they have not yet shipped.
Contact us immediately via the Contact page to request a cancellation.

For any shipping, return or warranty questions, please visit our Contact page. We reply within 24 hours.